Last Updated: July 27, 2026
1. Introduction
Duvall's Towing Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) where applicable, and other federal and state privacy laws. We also adhere to the advertising policies of Microsoft Ads and Google Ads, ensuring transparency in data collection and user consent practices.
2. Information We Collect
We collect information that you provide directly to us and information that is collected automatically when you visit our website or use our services.
Personal Information You Provide
- Contact Details: Name, phone number, email address, and mailing address when you request services, contact us, or submit a form.
- Service Request Information: Vehicle type, location, service needed, and description of your situation.
- Location Data: Pickup and delivery addresses when you request towing or transport services.
- Payment Information: Billing details and payment method information when you pay for services.
- Communication Records: Records of your communications with us via phone, email, or our website.
Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers, and mobile device information.
- Usage Data: Pages visited, time spent on pages, links clicked, and other interactions with our website.
- Location Information: General geographic location based on your IP address.
- Cookie Data: Information collected through cookies and similar tracking technologies (see Section 7).
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To process your service requests, dispatch towing assistance, complete vehicle transport, and provide roadside assistance.
- Communication: To respond to your inquiries, send service confirmations, provide updates, and send transactional messages.
- Improving Services: To analyze usage patterns, improve our website and services, and develop new offerings.
- Marketing: With your consent, to send promotional communications about our services and special offers.
- Legal Compliance: To comply with legal obligations, respond to lawful requests, and protect our rights.
- Security: To detect, prevent, and address technical issues and security threats.
4. Who Has Access to Your Information
We may share your information with the following parties:
- Employees and Contractors: Our team members and service providers who need access to perform their job duties in providing services to you.
- Service Providers: Third-party companies that perform services on our behalf, including payment processing, form handling, and analytics.
- Business Partners: Trusted partners who assist in delivering our services, such as roadside assistance networks.
- Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not sell your personal information to third parties for their marketing purposes.
5. Third-Party Services
Our website uses the following third-party services:
FormSubmit
We use FormSubmit (formsubmit.co) to process contact and service request forms. When you submit a form, your information is transmitted to FormSubmit's servers and then forwarded to our email. FormSubmit may temporarily store your data for processing purposes. For more information, see FormSubmit's privacy policy at formsubmit.co/privacy.
Google Maps
We use Google Maps to display our service area and location. Google Maps may collect information about your device and usage when you interact with the map. Google's privacy policy is available at policies.google.com/privacy.
Analytics and Advertising
We may use analytics services and advertising platforms (including Google Ads and Microsoft Ads) to analyze website traffic and deliver relevant advertisements. These services may use cookies and similar technologies to collect information about your browsing activities across websites. You can opt out of personalized advertising by visiting:
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit using secure sockets layer (SSL/TLS) technology.
- Secure storage of personal information on protected servers.
- Access controls limiting employee access to personal information on a need-to-know basis.
- Regular security assessments and updates to address vulnerabilities.
- Training for employees on data protection practices.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can request correction of inaccurate or incomplete information.
- Right to Deletion: You can request deletion of your personal information, subject to certain exceptions.
- Right to Restrict Processing: You can request that we limit how we use your information.
- Right to Data Portability: You can request your information in a portable format.
- Right to Opt-Out: You can opt out of marketing communications and the sale of your personal information.
- Right to Non-Discrimination: Exercising your privacy rights will not result in discrimination.
To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within 30 days.
9. How to Delete Your Data
You have the right to request the deletion of your personal information. To request deletion:
- Email Request: Send an email to info@duvalltowing.com with the subject line "Data Deletion Request."
- Written Request: Mail a written request to our address listed in Section 10, Attention: Privacy Officer.
- Phone Request: Call us at +1 346-492-9782 and request to speak with our Privacy Officer.
In your request, please include:
- Your full name
- Phone number associated with your account
- Email address associated with your account
- Specific information you want deleted (if applicable)
We will verify your identity before processing your request. We will respond within 30 days to confirm deletion or explain any limitations. Please note that we may retain certain information as required by law or for legitimate business purposes, such as records of completed transactions.
10. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer:
Duvall's Towing Service
Attn: Privacy Officer
5920 Albert Rd
West Palm Beach, FL 33415
Phone: +1 346-492-9782
Email: info@duvalltowing.com
We will make every effort to resolve any concerns you may have about our privacy practices.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will post the updated policy on this page.
- We will update the "Last Updated" date at the top of this policy.
- For significant changes, we may provide additional notice via email or a prominent banner on our website.
We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.